People Operations Coordinator

Sprout Social

Chicago, IL, USA Remote

Full time

People Operations / Entry level

Apr 11

This job is no longer accepting applications.

At Sprout Social, people and culture are at the forefront of everything we do - a fact underscored by multiple Best Places to Work awards. As members of the People Operations team, we are champions of Sprout’s unique culture. Doing our jobs effectively means humanizing our People-based processes and systems so team members feel supported, successful and productive from day one until the time they leave Team Sprout. We often are the hub for which workflows and personal changes pass through and are an integral part of shaping Sprout’s work-life wellbeing. We are looking for a People Operations Coordinator to help us carry on that tradition.

As the People Operations Coordinator, you will play a key role in supporting our People Operations team to ensure a best in class experience for all Sprout’s team members. You will be responsible for key processes in onboarding, offboarding, and maintaining our HCM (Workday) along with other systems. You will field general questions from team members via our service desk, help support our international teams and streamline processes for efficiency and SOX compliance. 

A successful candidate will possess a strong attention to detail, sense of urgency and the ability to organize time effectively. You should have a demonstrated ability to creatively solve problems and communicate promptly, especially when unusual situations arise. You should be flexible in a high volume environment that moves and changes fast. You enjoy working with people and building relationships across all levels of an organization. 

If you love contributing at a hands-on level and are looking to grow your HRIS, compliance and international knowledge and skills, we’d love to talk with you!

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

  • 1+ years experience in People Operations or something similar
  • Analytical and Excel skills (Pivot tables, VLookups, IF formulas, etc.)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

  • Experience with Workday 
  • Exceptional organizational and communication skills – both verbal and written

Within 1 month, you will…

  • Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
  • Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to People Operations.
  • Shadow our current processes pertaining to onboarding, offboarding, and system maintenance for domestic and international team members.
  • Become familiar with our HRIS (Workday) and our international payroll system (Vistra). We want you to dive in and help us find ways we can optimize our processes. Don’t be afraid to give us feedback. We welcome it!

Within 3 months, you will…

  • Support our onboarding process and ensure compliance by owning items such as entry of new hires in our various systems, issuing and monitoring handbooks, attending onboarding sessions and completing I-9s/E-Verifies.
  • Begin responding to day-to-day service desk tickets from our employees including general inquiries, verifications of employment and onboarding/offboarding requests.
  • Maintain our employee files and ensure their accuracy and compliance.
  • Assist our international population in key workflows such as drafting promotion letters and help process visas/relocations.

Within 6 months, you will…

  • Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth.
  • Work closely with People Operations team members and vendors to help optimize Workday or Vistra to account for new functionalities, streamlined workflows and improved compliance.

Within 12 months, you will...

  • Be completely at home as a critical member of the People Ops team, as well as the company as a whole, with a deep understanding of the team’s needs.
  • Surprise us! Use your unique ideas and abilities to continue to advance our systems and workflows, People Ops team and Sprout in ways we haven’t even considered.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

  • Insurance and benefit options that are built for both individuals and families
  • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
  • High-quality and well-maintained equipment—your computer will never prevent you from doing your best
  • Wellness initiatives to ensure both health and mental well-being of our team
  • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members
  • Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Chicago or Seattle locations. If you prefer to work from your home, we can accommodate that for many locations across the United States. We are not set up in all states, however, so please take a look at the drop down box in our application to see whether your state is listed.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Sprout Social

We build social media software that enables marketers to see social differently and grow their business using social.

{{notification.msg}}