Chief People Officer


New York, NY, USA

Full time

$200.5-300.8k (annually)

People Operations / Entry level

Mar 2

This job is no longer accepting applications.

In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021, we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date. MTA will consider exceptions for religious and medical reasons, where appropriate. “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.


The primary mission of Chief People Officer (CPO) is to make the MTA an employer of choice by planning, directing, developing, executing, and managing a consolidated and agency-wide human resource strategy in support of the overall business plan and strategic direction of the organization in all human resources areas across the MTA. The CPO establishes strategic direction and policy for the oversight of all employment activities and provides strategic leadership by articulating HR needs and plans to MTA leadership and the Board in support of, and consistent with, the MTA’s mission, vision, and values. The CPO will develop and implement cohesive human resource policies to ensure the efficient utilization of resources and support of operations and functions. Additionally, the CPO actively manages and engages in continuous improvement analyses in the areas of talent acquisition, HR operations and analytics, policies and programs, organization design and development, rewards, and HR Business Partnership roles that liaise with agency operations. 


  • Develop, communicate, and implement HR strategies, plans, policies, and procedures that consistently support the achievement of the MTA’s overall mission, strategic vision, business operations objectives, and operational needs. As a transformative leader, serve as a change agent and key strategic partner for driving organizational and culture change to make the MTA an employer of choice. Work collaboratively across the MTA’s executive leadership team to establish a sound plan of workforce development (including pipeline development), engagement and management succession that corresponds to the organization’s strategy and objectives and support the MTA's capacity to continuously deliver outstanding service through effective succession planning, leadership development, and performance management.
  • Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of the MTA’s strategic goals. Oversee the Talent Acquisition group, including forecasting and planning, pre-employment activities, and testing for the MTA overall.
  • Use HR analytics function to ensure optimal utilization and development of talent. Ensure metrics reports are presented accurately to senior leadership and the Board on a timely basis. Oversee the HR Operations and Analytics group, including HR Information Systems, Case Management & Compliance, Reasonable Accommodations, Employee Call Center, and Analytics and Reporting.Partner with senior management to ensure that the MTA complies with various statutory requirements.
  • Develop, communicate, and implement comprehensive total rewards plans that are competitive, in compliance with current statutory requirements, and cost-effective. Oversee Compensation, Tax Favored Benefit programs, pensions, and welfare benefits. 
  • Function as a strategic business advisor to the executive leadership of each agency or functional group regarding key organizational and management issues. Proactively lead and support the HR Business Partner roles that work directly with the operations and functional areas to ensure the smooth operations of the MTA with minimal disruption.
  • Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation, performance management, and benefits. 
  • Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline and/or termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
  • Performs other work-related duties as assigned by senior management. Works closely with other consolidated functions, especially those within the CAO portfolio, to ensure effective and cohesive services to agency clients.


  • As with other key MTA executives, this position operates in a highly visible and politically complex environment and must effectively represent MTA in this complex arena.
  • A major challenge of this position is to assist the Chairman and CAO with overseeing the MTA’s large and diversified workforce. The incumbent must provide Talent Acquisition, HR Operations & Analytics, Talent Development, Compensation and Benefits, HR Policy, HR Business Partner and other related services in an effective and professional manner for the MTA.
  • The Chief People Officer participates in all policy making decisions that contribute to the achievement of short- and long-term Authority goals. Being a member of senior management, the job will operate with a high degree of freedom to match its high degree of responsibility. Responsible for department policy decisions, staff selection, discipline as appropriate, assessment of employee performance, and staff development.
  • The incumbent attends all MTA Board meetings and as requested, provides Board members with human resource-related information through presentations and other meetings. The incumbent has final authority for all human resource decisions within their assigned scope, including budgetary matters impacting the group’s ability to operate effectively in the support of the MTA’s operations.
  • Must be a competent and seasoned leader who will develop the capacities of the organization, have the experience to implement organizational change with strong judgment, problem-solving and decision-making skills.
  • Demonstrated commitment to organizational excellence
  • Must possess sound knowledge of related laws, regulations, and administrative policies.
  • Must have well-developed presentation, negotiating, communication and leadership skills.
  • Must possess demonstrated ability to manage and be sensitive to a diverse workforce.
  • Demonstrated ability to communicate and interact well with external agencies and/or high-level external stakeholders. External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.
  • Demonstrated ability to work in a high-profile, high-pressure environment effectively.
  • Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals.
  • The incumbent must have the ability to take seemly-unrelated facts, or trends and be able to see any linkages or developments and to come up with solutions to address same.  The incumbent must be able to handle multiple projects effectively and must possess excellent listening skills.  
  • Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
  • Demonstrated analytical capabilities and quantitative skills.
  • Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.

Education and Experience


  • A Bachelor’s Degree is required, advanced study in law or Business desirable from an accredited college.
  • Must possess a minimum of fifteen years’ experience in Human Resources, Labor Relations, or related field including at least 7 years in a group and/or department head role in a large, multi-faceted, fast-paced organization or governmental body.
  • Must possess a broad knowledge of human resources policies and procedures at a senior level.


  • Strong understanding of the MTA mission, culture, and operations
  • Advanced degree in Human Resources, Law, or related field
  • Ability to travel to MTA locations as needed

Other Information

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker.

How To Apply

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Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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