People Operations Generalist

ChowNow

Los Angeles, CA, USA Remote

Full time

Nov 19

About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk. 

Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

ChowNow’s People + Culture team strives to drive a highly engaged and positive work environment centered around a human experience. We take pride in attracting, developing, and retaining exceptional talent who are passionate about our mission to help local restaurants thrive.  

As our People Operations Generalist, you will support all of our core HR functions and are specifically responsible for improving our employee experience from onboarding to alumni. You will be an advocate for ChowNow’s culture and values, partnering with our business leaders on all things people operations. Whether it’s coaching leaders on managing their teams, navigating and resolving employee relations matters, or managing programs to help develop our staff, you will have a people-first mindset, all while being as clear and transparent as possible to help our team understand how people decisions get made.

This is a remote/office hybrid position. Occasional travel to the Kansas City office may be required once travel restrictions are lifted. 

Reports to the Senior Director of People Operations; no direct reports. 

As our People Operations Generalist, you will:

  • Partner with and support our People + Culture team to drive ChowNow’s talent strategy
  • Assist leaders and employees on interpreting People + Culture policies and procedures
  • Assist with developing and implementing People + Culture programs
  • Lead company culture programs that drive employee connection from introduction to execution, ensuring they align with our mission.
  • Manage leave of absences for your business group.
  • Provide assistance on performance management and career development
  • Ensure our systems and programs are compliant and effective 

Within 30 Days You’ll:

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
  • Develop daily, weekly, monthly, quarterly, and yearly checklists for HR-related compliance activities.
  • Meet with 8 people managers to understand their current needs and challenges. Develop a plan of action to address. 

Within 60 Days You’ll:

  • Participate in your first department-specific career development process. 
  • Begin collaborating with other team members across departments and the broader management team to ensure we gather feedback and incorporate such feedback across our programs and to ensure solutions will meet employee and business needs.
  • Lead a manager your first employee leave of absence.

Within 90 Days You’ll:

  • Begin partnering with front-line managers on performance management and coaching conversations.
  • Participate in your first ChowNow 401(k) plan audit
  • Launch your first remote employee engagement initiative
  • Have an impact on the implementation of HR Analytics at ChowNow by conducting your first analysis on diversity, promotions, or employee engagement to identify the root causes of challenges and opportunities. 

You Should Apply If:

  • You have 3+ years of experience with multi-state HR compliance, practices, and procedures 
  • You have strong business and HR acumen to navigate through a plethora of HR-related issues utilizing your problem solving, critical thinking, and analytical skills
  • You can partner with anyone at any level to assist in decisions and you know how to achieve results that make a real impact
  • You listen to others and are sensitive to any communication style, and that makes it easy for anyone to talk to you; others trust you and feel comfortable coming to you with all the info, so any rising problems can be tackled before they escalate.
  • You are adept in your understanding of employment law and you aren't intimidated by legal jargon (at the Federal, state, and local level to boot!); you understand the basic processes and can facilitate leaves of absence, ADA, accommodations, and investigations with ease and diplomacy
  • You’re comfortable with ambiguity: when changes are made, you keep a cool head and fight on, even if you don't have all the details; you're comfortable moving between projects and facing the uncertain because risk and change motivates you to evolve and innovate 

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • A remote-first culture and monthly stipend offering flexibility to work where you want and how you want.
  • Rock-solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program.
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Speakers Series.
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
  • Fully stocked kitchen and cold brew on tap.


ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests accommodations will be considered.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Read here about your California privacy rights.

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