People Operations Manager


San Francisco, CA, USA Remote

Full time

People Operations / Entry level

Nov 10

This job is no longer accepting applications.

People Operations Manager - Strategy & Projects

We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.


Instacart is looking for a People Operations Manager - Strategy & Projects to join our growing People Operations team. This role will report directly to our Senior Manager, People Operations and will be critical in contributing to transformational change with a focus on driving forward operational efficiencies, automation, and establishing self-service initiatives. Our team strives to create a best in class experience for our employees through intuitive workflows, leveraging automation, and establishing scalable processes and seamless experiences. 


  • Drive process improvement initiatives to help scale existing processes for a growing organization
  • Design and deploy workforce solutions using data and feedback to create creative, advanced, and highly vaulted solutions using a people centered design approach
  • Establish strong partnerships with cross-functional teams to tackle challenges and drive effective solutions
  • Identify opportunities to streamline processes and drive efficiencies
  • Leverage Workday to push forward enhancements that will support automated workflows
  • Ensure all People Operations processes are clearly defined, documented, and socialized
  • Create intuitive workflows with a keen eye on seamless experiences
  • Continuously improve processes and documentation
  • Partner closely with cross-functional partners to design and implement operational processes that improve employee and cross-functional People team experiences
  • Leverage data to proactively identify gaps/opportunities and drive solutions
  • People Operations initiatives on our roadmap that you will directly contribute to: ticket management tool evaluation and enhanced usage, implementation of additional automation tools, self-service roadmap, continuous deployment of resources to help enable employees and cross-functional partners


  • 5+ years of progressive People Operations experience 
  • 2+ years experience with Workday 
  • Strong business acumen with the ability to strategize systematically and holistically
  • The ability to facilitate change
  • Excel at managing overlapping projects and priorities
  • Possess excellent communication skills tailored to different audiences
  • Exceptional project management skills
  • Process-driven problem solver
  • Ability to scale systems and processes in a high-growth and high-change environment
  • Flexible and adaptive; embraces the challenges of change
  • Strong stakeholder management skills
  • Experience with RFPs and ticketing tool implementation a plus
  • Knowledge of recruiting and performance management tools a plus
  • Human capital consulting or workforce solutions consulting a plus

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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same-day grocery delivery and pickup service bringing you fresh groceries and everyday essentials